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Overview:

In today’s fast-paced business environment, the role of an administrative professional is more crucial than ever. This comprehensive course is designed to equip aspiring admins, secretaries, and personal assistants (PAs) with the essential skills and knowledge required to excel in their careers. You will learn the fundamentals of office administration, effective communication, time management, and organizational skills. The course covers a broad range of topics including managing schedules, handling correspondence, and maintaining records. Whether you’re looking to start a career in administration or enhance your existing skills, this course provides a solid foundation. With real-world scenarios and practical exercises, you’ll gain the confidence to handle various administrative tasks efficiently. By the end of the course, you’ll be prepared to support executives and managers in achieving their organizational goals.

Learning Outcomes:

  • Master the fundamentals of office administration
  • Develop effective communication and interpersonal skills
  • Learn advanced time management and organizational techniques
  • Handle scheduling, correspondence, and records management
  • Understand the role and responsibilities of a secretary and PA
  • Gain practical skills through real-world scenarios

Description:

This course offers a blend of theoretical knowledge and practical skills tailored for administrative professionals. You’ll explore key areas such as office management, communication strategies, and organizational techniques. Interactive modules include case studies and hands-on activities to reinforce learning. With a focus on developing core competencies, the course ensures that you are well-prepared for the demands of an administrative role. Upon completion, you’ll possess the tools and insights needed to effectively support your team and contribute to the smooth operation of your workplace.

Who is This Course For:

This course is ideal for aspiring administrative professionals, secretaries, and personal assistants, as well as those currently in these roles seeking to enhance their skills and career prospects.

Career Path:

Graduates can pursue roles such as administrative assistant, executive secretary, office manager, or personal assistant in various industries.

Course Curriculum

Module 01 - Introduction to Personal Assistant & Admin Support Assistant
Introduction to Personal Assistant 00:20:00
Module 02 - Introduction to Office Administration
Introduction to Office Administration 00:17:00
Module 03 - Skills of an Effective Administrator
Skills of an Effective Administrator 00:18:00
Module 04 - Introduction to Reception and Receptionist
Introduction to Reception and Receptionist 00:29:00
Module 05 - Business Telephone Skills
Business Telephone Skills 00:21:00
Module 06 - Representing Your Boss and Company
Representing Your Boss and Company 00:25:00
Module 07 - Business Etiquette
Business Etiquette 00:19:00
Module 08 - Mail Services and Shipping
Mail Services and Shipping 00:26:00
Module 09 - Travel Arrangements
Travel Arrangements 00:22:00
Module 10 - Organising Meeting and Conferences
Organising Meeting and Conferences 00:19:00
Module 11 - Diary Management and Note taking
Diary Management and Note taking 00:21:00
Module 12 - Time Management
Time Management 00:25:00
Module 13 - Record Keeping and Filing Systems
Record Keeping and Filing Systems 00:24:00
Module 14 - Business Writing Skills
Business Writing Skills 00:25:00
Module 15 - Organisational Skills
Organisational Skills 00:19:00
Module 16 - Communication Skills
Communication Skills 00:19:00
Module 17- Customer Service
Customer Service 00:22:00
Module 18- Effective Planning and Scheduling
Effective Planning and Scheduling 00:39:00
Module 19 - Invoicing/Petty Cash
Invoicing/Petty Cash 00:20:00
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