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In today’s fast-paced business environment, the role of an administrative professional is more crucial than ever. This comprehensive course is designed to equip aspiring admins, secretaries, and personal assistants (PAs) with the essential skills and knowledge required to excel in their careers. You will learn the fundamentals of office administration, effective communication, time management, and organizational skills. The course covers a broad range of topics including managing schedules, handling correspondence, and maintaining records. Whether you’re looking to start a career in administration or enhance your existing skills, this course provides a solid foundation. With real-world scenarios and practical exercises, you’ll gain the confidence to handle various administrative tasks efficiently. By the end of the course, you’ll be prepared to support executives and managers in achieving their organizational goals.
This course offers a blend of theoretical knowledge and practical skills tailored for administrative professionals. You’ll explore key areas such as office management, communication strategies, and organizational techniques. Interactive modules include case studies and hands-on activities to reinforce learning. With a focus on developing core competencies, the course ensures that you are well-prepared for the demands of an administrative role. Upon completion, you’ll possess the tools and insights needed to effectively support your team and contribute to the smooth operation of your workplace.
This course is ideal for aspiring administrative professionals, secretaries, and personal assistants, as well as those currently in these roles seeking to enhance their skills and career prospects.
Graduates can pursue roles such as administrative assistant, executive secretary, office manager, or personal assistant in various industries.
| Module 01 - Introduction to Personal Assistant & Admin Support Assistant | |||
| Introduction to Personal Assistant | 00:20:00 | ||
| Module 02 - Introduction to Office Administration | |||
| Introduction to Office Administration | 00:17:00 | ||
| Module 03 - Skills of an Effective Administrator | |||
| Skills of an Effective Administrator | 00:18:00 | ||
| Module 04 - Introduction to Reception and Receptionist | |||
| Introduction to Reception and Receptionist | 00:29:00 | ||
| Module 05 - Business Telephone Skills | |||
| Business Telephone Skills | 00:21:00 | ||
| Module 06 - Representing Your Boss and Company | |||
| Representing Your Boss and Company | 00:25:00 | ||
| Module 07 - Business Etiquette | |||
| Business Etiquette | 00:19:00 | ||
| Module 08 - Mail Services and Shipping | |||
| Mail Services and Shipping | 00:26:00 | ||
| Module 09 - Travel Arrangements | |||
| Travel Arrangements | 00:22:00 | ||
| Module 10 - Organising Meeting and Conferences | |||
| Organising Meeting and Conferences | 00:19:00 | ||
| Module 11 - Diary Management and Note taking | |||
| Diary Management and Note taking | 00:21:00 | ||
| Module 12 - Time Management | |||
| Time Management | 00:25:00 | ||
| Module 13 - Record Keeping and Filing Systems | |||
| Record Keeping and Filing Systems | 00:24:00 | ||
| Module 14 - Business Writing Skills | |||
| Business Writing Skills | 00:25:00 | ||
| Module 15 - Organisational Skills | |||
| Organisational Skills | 00:19:00 | ||
| Module 16 - Communication Skills | |||
| Communication Skills | 00:19:00 | ||
| Module 17- Customer Service | |||
| Customer Service | 00:22:00 | ||
| Module 18- Effective Planning and Scheduling | |||
| Effective Planning and Scheduling | 00:39:00 | ||
| Module 19 - Invoicing/Petty Cash | |||
| Invoicing/Petty Cash | 00:20:00 | ||